Moments Sales FAQ's
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The Moments Sale will begin on Thursday 28th November 8:00am AEST.
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Our website will be down from 6:00am to 8:00am on Thursday 28th November in preparation for the sale.
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Sure will!
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The 25% off will be automatically applied sitewide. No other discounts will be valid during the sale period.
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Our standard returns policy applies. You can read it here.
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Please allow 3 business days for your order to be shipped during the high-volume period.
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The sale ends on Tuesday 3rd December at 6:00pm AEST.
Shipping
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We currently ship to Australia, United States and New Zealand. Interested in shipping somewhere else? Contact us here.
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Once your order is placed, it will be dispatched within 1-2 business day.
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It’s free!
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Australia - you can expect to receive your item within 1-5 business days.
NZ - you can expect to receive your item within 5-15 business days.
USA - you can expect to receive your item within 10-15 business days.
For all destinations, you'll conveniently be able to track the delivery online using the unique tracking number provided.
PLEASE NOTE: if there is no-one at the delivery address to accept and sign for the parcel, the carrier will leave a notice for you to collect from a nominated collection point. If you do not collect from the collection point within the nominated period of time, your parcel will automatically be returned to us in Australia. We cannot provide a refund or replacement article until the parcel is received by us in 'as new' condition.
Payments & My Order
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Attachd accepts Mastercard, Visa, Paypal, Afterpay and Shop Pay.
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We offer 30 Day Hassle-Free returns. The item must comply with our returns policy in order to receive a full refund. Simply contact us with your order number and your return reason. Your refund will be processed within 5 business days upon receiving the returned parcel.
Note: Postage is not included.
The full warranty and returns policy can be found here.
The Attachd Belt
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Any handled leash except a retractable leash (for obvious reasons) will be suitable for the belt.
We recommend a leash length no longer then 1.5m.
Ideal length is 1.2m - 1.3m
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Yes, the belt will fit a 75cm - 120cm waist or hip circumference.
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The belt is suitable for all dog breeds and sizes that you can control.
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In short, it depends what you can handle.
When running with your dog, slight tension on the leash is helpful to minimise any excess leash hanging causing a potential trip hazard.
We advise to only attach what you can control.
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Absolutely!
One of the core reasons we designed this belt was to make it easier for dogs and their owners to stay active together.The adjustable sizing allows you to firmly secure the belt to your preferred waist or hip position without any distracting bounce.
Whilst also catering to all your storage needs while out and about.
Including leaving your hands liberated for the moments that really matter - like perfecting your stride or sipping your coffee.
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The leash attachment system is designed to release the leash in a split second.
It does require you to pull away from your body to release the buckle.
Upon your belt arriving, you will receive a safety demonstration detailing how to use the belt safely and enjoyably.
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The quick-release leash attachment system is designed to release the leash in a split second.
It does require you to grab the grey pull tab and pull away from your body to release the buckle.
Upon your belt arriving, you will receive a safety demonstration detailing how to use the belt safely and comfortably.
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We recommend using a leash no longer than 1.5m as the excess length can be a trip hazard.
We have found 1.2 to 1.3m leashes to be the sweet spot for medium to large breeds.
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The belt is capable of withstanding a static load of 370kg.
Please ensure you attach what you can control.
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We're all about making life easier.
A antibacterial wipe over the surfaces of the belt will do the trick as the fabric is waterproof.
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It's up to you and depends on your connection with your dog.
Bungee or stretch leashes can be useful to reduce the jolt from a dog pulling.
However, it also can reduce the control you have over your dog.
Please ensure you only attach what you can control.
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Great question!
All of the below:
- Phone (iPhone Max +)
- Poop bags
- Airpods/Earphones
- Keys
- Credit Cards
- Treats (approx 1 handful)
There is a key hook or plenty of space for some smaller additional items to join the phone in the zipper pocket due to the 4-way stretch fabric.
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Yes, our fabric is made with a PU lamination between the stretch fabric meaning the water will not go through.
So you're safe for the beach trips or if you're a big sweater!
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Durable, yes.
We made sure of it.
The belt fabric consists of 75% nylon 25% spandex with PU lamination. This gives it the stretchy pocket option but also ensures no water gets through to your essentials.
The webbing is made of Nylon - the strongest webbing type available.
The Fidlock buckle (which connects the leash attachment system) has a static load capacity of 370kg.
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We get that hands-free is not for everyone.
You can review our returns policy here.